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Through research,a better way

Values RecognitionProgram

> Recognizes employees who put A. O. Smith Values to work

> Program introduced in 1995

Customer Satisfaction

Individuals or teams who exceed customer expectations. Extraordinary actions that satisfy customers in product quality, delivery, or customer service. Or solve an unusual customer problem.

Product Innovation

Recognizes employees who help develop new products and bring them to market. Also individuals or teams who have made improvements to existing products, including modifying products for new applications or new markets.

Environmental Initiatives

Employees whose work helps reduce waste or emissions at our facilities. Voluntary actions that have a positive impact on the environment.

Community Involvement

Individuals or teams who invest their time to make our communities better places in which to live. Administrative Process Improvement

Recognizes the efforts employees make to improve processes in areas such as accounting, information technology, communications, logistics, and other administrative functions.

Operations Process Improvement

Process improvement involving manufacturing, shipping, or distribution. May involve improving quality, efficiency, eliminating bottlenecks, reducing scrap, or introducing new process technology

Workplace Safety

Given each year to the plant earning the President’s Safety Award.

Five Principles

In A.O. Smith, all new employees will attend a training course named “building cooperative atmosphere with fundamental principles”, thus creating a sound communicational atmosphere and enhancing working efficiency. Through this training course, every employee knows about the ‘Five Principles’ advocated by A. O. Smith. Year after year, the Five Principles have become the behavior rules for all employees to handle daily work, being the consensus shared by the whole company.

1、Focus on the behavior ,not the person;

2、Respect people’s self-confidence and self-esteem;

3、Maintain constructive relationship with others;

4、Take initiative to make things better;

5、Lead by example.

ASTAR Program

In A.O. Smith, every employee provides services to colleagues and treats them as customers, which is called “internal customers services” (ASTAR). Through continuously enhancing internal service consciousness and communication, we effectively improve our operation. We will launch ASTAR survey to each Dept. and analyze the results so as to improve our internal service quality. These items are as follows: