Sincere Service

Sincere, friendly, patient treatment for every customer’s complaint and consultation. We will build customer profiles, track return visits on a regular basis, solicit opinions, carry out reminder services, respond to customers consultations, and remove customer doubts.

Fast Service

Sunset Principle: any customer requests must be answered before the sun has set. Product maintenance and repair should be completed on the same day; special situations need to be arranged around the customer’s schedule, around the clock regardless of holidays.

Specialized Service

Uniform dress code, wearing the company’s after-sales service work permit. Follow the customer’s living habits, when going to a customer’s home, servicemen should take the initiative to put on overshoes and to introduce themselves to the customer and show their work card. Before leaving the client’s home they must personally clean up the work site and thank the customer; during the service call they should introduce the product use and maintenance considerations to the customer.

Honest Service

Servicemen adhere to honesty, impartial appraisal and carry out the country’s three guaranteed principles; they guarantee your rights and interests.

Reasonable Fees

The company provides high-quality original filters and accessories, standard accessories charges are listed on A. O. Smith’s “Parts Price List,” service units are not allowed to raise prices on their own. For non-warranty repairs, customers must be notified in advance of fee charge stipulations and standards, repairs can only be done after obtaining the user’s permission. When the machine is running normally, carry out the charges and write the relevant notes.

Lifetime service

We will establish information management systems to achieve life-long service and send professionals to do regular on-site product maintenance services so as to make you always enjoy a life with safe and healthy drinking water.

Set up a hotline

We have established a free national service hotline – 400-820-0606; if there is any dissatisfaction with the service quality of our company’s products, you can call the free service number to complain, we will send someone to deal with your complaint and give you a satisfactory response. We appreciate your valuable comments on our service work.